refund policy
Return Policy:
Unfortunately, Ophir is unable to accept returns of items purchased, with the exception of damaged and defective goods. If an item arrives damaged or defective, please reach out to Ophir via email at contact@Ophir.com.
Ophir will issue refunds or exchanges on a case-by-case basis. The return and/or exchange request will be processed as soon as possible. If accepted, most returns and/or exchanges are processed within five (5) to seven (7) business days.
For all concerns related to our Products and Services, you can contact Ophir through the following means:
Email
contact@Ophir.com
Payments:
Ophir accepts payment through the applications and payment methods provided through ShopPay, Paypal, AfterPay, Visa, Mastercard, American Express, and Discover credit cards or debit cards. Ophir is not liable for the practices or technologies employed by these third-party companies to process the personal payment information required for a transaction and purchase of Ophir Products.
Acceptance of Orders:
The debit or credit card details you give to Ophir will be validated before your order can be accepted. Payment will be charged to your account before dispatch of your order. All cardholders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, Ophir will not be liable for delay or non-delivery. Ophir cannot and will not accept checks or money orders.
Order Processing:
Orders are processed in the order that they are received, on the business day following their receipt. For example, orders placed on Wednesday will be processed on Thursday. Orders placed on Friday, Saturday, and Sunday will be processed the following Monday. Orders are processed during standard business hours, Monday-Friday, 9 a.m. to 5 p.m. EST, excluding U.S. Federal holidays.
Product Availability:
Ophir does not guarantee the availability of its Products at the time of order placement. If a Product is not available, Ophir will provide you notice and provide an opportunity for substitute products or process a refund.
